Traveling out of town to fill prescriptions, to purchase over-the-counter remedies for colds and flu, or to buy supplies to restock the medicine cabinet and the first aid kit is no longer necessary for residents of Moscow and the surrounding countryside.

Traveling out of town to fill prescriptions, to purchase over-the-counter remedies for colds and flu, or to buy supplies to restock the medicine cabinet and the first aid kit is no longer necessary for residents of Moscow and the surrounding countryside.

Family Pharmacy has opened its doors at 330 North Main Street (across from the post office), and the experienced and friendly staff are ready to provide expert service with a personalized touch.

Owner Dennis Dougherty, a longtime resident of Spring Brook Twp. has a strong sense of community spirit which motivates him to provide a service that will benefit the town as a whole.

Dougherty explained, "I opened the Family Pharmacy in Moscow because I believe there's a need for a local, hometown pharmacy here. My family and I have lived in the North Pocono community for over a quarter of a century. My oldest child is a North Pocono graduate and my younger children attend schools in the district. I am a committed North Pocono parent."

A graduate of Duquesne University, Dougherty has over 30 years of experience as a pharmacist.

He added, "I have always dreamed of opening a pharmacy in my own backyard. After the closing of the only pharmacy in town, I jumped at the opportunity to open a high quality pharmacy with great service and a welcoming atmosphere here."

A strong commitment to personalized service that is tailored to meet each customer's needs drives the high level of care that the staff at Family Pharmacy strives for. Twenty-seven years of experience have given head pharmacist Doug DeCantis a great deal of insight into what customers want and need.

"Basically, we do it all!" he exclaimed.

However, unlike at some chain pharmacies where retail space fills the building and the pharmacy counter seems almost incidental, at Family Pharmacy "[t]he focus is on pharmaceuticals so the customer doesn't have to make their way through the whole store to see the pharmacists," said DeCantis.

He added, "And when people call, they get a real person on the phone, not a computerized answering system. We give you personal service."

Dougherty believes that the biggest challenge to establishing a good customer base will lie in getting the word out to the community that Family Pharmacy is open for business, but he believes that once customers are aware of the quality of the service they will receive, they will be pleasantly surprised.

He stated, "I believe our niche that makes us different from other pharmacies is our friendly, knowledgeable staff. Patients can go anywhere to get their prescriptions filled these days, but I believe that once you give us a try you will experience something unique in our family-friendly store."

Perhaps the most compelling difference between Family Pharmacy and other pharmacies is that at Family Pharmacy the customer's time is truly valued.

"People will soon learn that we are not the typical pharmacy," said Dougherty.

"There is no need to wait one or two hours for a prescription. Most people have insurance, so they pay the same amount wherever they go. Patients can now come to us and pay the same price and we should have them out the door in less than ten minutes, not two hours."

Other perks offered to customers include curb-side service (drop off and pick up prescriptions without leaving the car), free delivery service, a computerized review of drug/drug and drug/food interactions with every prescription, price match with other pharmacies, and a "brown bag review" (a free assessment of the medications a patient takes, with a consultation with the doctors if indicated).

Family Pharmacy offers basic immunizations, easy prescription transfer from other pharmacies (including refills), and carries a line of durable medical goods including canes, walkers, and bathrooms accessories.

Dougherty remarked, "We will go out of our way to assist the patient with any of their concerns. Our main focus is on the quality of care of our patients' pharmaceutical and over-the-counter needs. We take the time to meet each patient and get to know them and their special family needs."

Dedication to customer-oriented, personalized care means that customer requests for over-the-counter medicines and health-related goods are welcome.

"We encourage the community to help us build which products we carry on our shelves. If you don't see something, just ask and we'll order it for you and keep it in stock for you, he explained.

"We believe in building this pharmacy to take care of the needs of our community, so please ask!"

Dougherty encourages potential customers to come in soon and say hello because for a limited time, just by walking through the door, people can get a free gift and can enter a drawing for a chance to win $500.

"Life is just way too short to settle for anything but the best, so take a leap of faith and give us a try. I can promise that you will not be disappointed and that no one will work harder than us to satisfy your and your family's needs," said Dougherty.

With head pharmacist Doug DeCantis, pharmacist Donna Rine, and pharmacy technician Sarah Arcurie providing family-friendly service, Family Pharmacy is open Monday through Friday from 9 a.m. until 6 p.m., and on Saturday from 9 a.m. until 1 p.m. For more information, call 843-6369.